For all of our members affected by Hurricane Irma, thanks for hanging in there. We appreciate your patience as we coordinate reservation changes, cleanup and logistics in the wake of this storm.
With that said, here’s an update on our Florida and Charleston, S.C., resorts, which are cleaning up right now. Many of them will be able to receive guests with reservations later this week. Here are the details. If you have a reservation at any of these properties in the coming days, please check your inbox as we are sending an email today.
Festiva Orlando Resort in Kissimmee/Orlando
Any guest with an existing reservation today or tomorrow can still check in. The pool is open, the grounds are cleared. Minor repairs are being done.
Vacation Villas at Fantasyworld in Kissimmee/Orlando
Unlike Festiva Orlando Resort, Vacation Villas did lose power, which was restored last night. The grounds are being cleaned up and water is receding as the staff services guests currently on-site and works to have rooms open for new check-ins by Thursday.
Coconut Palms II in New Smyrna Beach
Coconut Palms II is right on the beach in New Smyrna Beach, and took some damage. The manager returned to the property this morning and is assessing the cleanup job. The resort is still closed until further notice but reservation holders will be updated as soon as new information is available.
Ocean Gate Resort in St. Augustine
Ocean Gate remains closed as our manager there had not been able to access the property as of midday today, due to local bridges with restricted access.
Beyond Florida: Church Street Inn in Charleston, S.C.
While the eye of Irma missed the South Carolina coast, the storm surge unfortunately did not. The storm surge, heavy rains and high tide all contributed to flooding throughout downtown Charleston and surrounding areas yesterday. The lobby of the Church Street Inn did experience some flooding, but as of this morning the water was gone and they were in the process of cleaning up and assessing damage. The resort remains closed at this time, but anticipates reopening by Sunday.
We thank you for your continued patience, and we will pass along more information as we receive it.