The Festiva Adventure Club Annual General Meeting was held on October 2, 2017, in our hometown of Asheville, NC. Now that it’s wrapped up, we thought we’d give you a brief summary.
At the forefront of the meeting was our Elevating the Journey campaign. As you may have read, we’ll be enhancing the experience for all Festiva owners, members and guests by completing renovations and upgrades and adding amenities at some of our most popular resorts, at an overall investment of $18.5 million to the company. Some upgrades have already taken place or are in progress, and others have longer term goals of completion throughout 2018 and 2019.
Member services also underwent a corporate restructuring on August 1, with a reorganization of service agents, a new location and communication enhancements. You may have also noticed an increase in personal communications this year, as regular emails highlighting inventory available for last-minute usage bookings have been sent, as well as member surveys, member education emails and incentive programs. We’ve also revived our Festiva blog and will be posting more regularly.
Total FAC membership stands at 24,061 members as of July 24 of this year. Online reservations continue to creep up, rising to 39 percent this year, up two percent from last year, and up from 16 percent in 2012.
We reached quorum this year and have re-elected one seat to the board of directors. We want to congratulate Richard Lidbom on his seat on the board of directors. Also at the meeting were: Caroline Smith, FAC Director of Club Operations; FAC Board of Directors, representatives from the FAC Member Service Team, representatives from RTX and representatives from the Communications Team.
We want to thank everyone that participated in this year’s meeting, whether you attended in person or participated in the election via proxy. If you did not receive a voting proxy form or annual meeting announcement, please contact the FAC Member Service Team to have your contact information updated, or log in to your account at www.festiva.com/members to ensure that your information is correct.