Consumer Alert For Festiva Owners & Members

We have heard from several members as well as consumer agencies over the last few months that two companies are targeting Festiva owners and members who live in certain states (North Carolina, Maine and Florida). They are offering to meet with owners to go over their contracts under the guise of “issue spotting” or are claiming owners may be eligible for a deedback or vacation benefit as part of a lawsuit settlement. These companies are requesting money up front. As always, we advise our owners and members to use extreme caution when being solicited by such agencies, and we never recommend paying money up front for any kind of resale or timeshare relief agency. The companies in question call from several different phone numbers or may also send direct mail to members, and have been operating under the following names:

  • MRC Group or Mortgage Relief Consultants
  • American Settlement Services or Consumer Protection US – Account Division

If you are contacted by these agencies or any others that you are unfamiliar with who request money up front for any reason, please contact member services and provide us with as much information as possible. We do keep track of such companies and will alert our owners and members as well as industry and consumer protection agencies as needed.

25 thoughts on “Consumer Alert For Festiva Owners & Members

    1. Mr. Teater; There is no truth to the information you were given about Festiva being bought or sold. Festiva remains a privately-owned, independent company.

  1. I just got a call claiming the same thing. the # that called me was 919 689-1940. The individual named “Tyler” left a message to call him back at (417) 324-7834

  2. A company named Omni Ellis states that Festiva is getting bought out by it’s holding companies (Zealandia, etc) and is offering a “free listening seminar” tonight at 7pm EST. 25-30 minute seminar no “what’s happening in the industry and what your options are in regards to getting out of your lease”. (844) 247-7910 is the number to call into to listen to the seminar.
    Somebody please tell me that Festiva is going to legally go after these companies for doing this if the info is not true?

    1. Thank you for contacting Festiva and sharing your concerns. We have submitted a request to have a Member Services Representative reach out to and assist you.

  3. Do I need to worry that my membership is in jeopardy, as my membership is paid in full, do I need to look for legal representation to protect my interest?????

    1. Thank you for sharing your concerns. Please be advised that your membership is not in any kind of jeopardy, we are simply making our owners and members aware of third-party companies who are contacting owners.

    1. Hello Mrs. Lori Henry, Thank you for contacting Festiva! For assistance with the concerns you have regarding your account, we request that you please contact your Member Services at 407-396-8530.

  4. I’m a Diamond Resorts member, and have greatly enjoyed my stays at Blue Ridge Village. But, it appears that Diamond Resorts is no longer affiliated with Blue Ridge Village/Festiva. ?? What happened?

  5. I just received a VIP invitation email from Festiva resorts yesterday offering my husband & I a 3 night weekend stay in Branson, MO and then today recieved an email that the management of my Festive resort, the Vacation Villas ll at Fantasyworld in Kissimmee, Florida is being taken over by LaTour Resorts.

    Can you clarify for me if Festiva Resorts is being bought or just the Vacation Villas will be managed by LaTour ??

    Also, is the 3 night weekend retreat a legitimate offer as a Festiva owner ?? I have been sent these offers several times, but have never been able to take advantage of them. I would like to take advantage of this one as a Valentine’s gift for my husband.

    Thanks so much for any feedback you can share.

    1. Hi there, Thank you for your comment. Festiva has not been sold to any other entity; it remains a privately-held independent vacation ownership company. It is only the property management company that has changed at Vacation Villas II – it was previously managed by Patton Hospitality Management, but recently switched management to LaTour Hotels & Resorts. And regarding the offer you received, if it came from Festiva Getaways then that is certainly a legitimate offer for Festiva owners, as that is Festiva’s marketing division that books owner retreats at several Festiva affiliated properties, including in Branson. We hope you enjoy your vacation, and please let us know if you have any other questions!

  6. FYI, I own a timeshare at Coconut Palms II and received a call from “Terry” at Omni Ellis, stating that Festiva had “been bought” out and suggesting I “could get out of my contract….” He left a call back number of (417) 204-4636, but the caller ID number was (919) 689-1940. I do not answer calls from numbers I do not recognize so he left a voicemail. Please advise.

    1. Hi there;
      Please be assured that Festiva has not been sold. There seems to be a misunderstanding among some of our competitors and/or resale companies who contact owners, as several of our resorts did undergo changes with their property management companies as of January 1; which are and have always been separate from Festiva. Festiva is not a property management company but is the Developer at these resorts. You can read more about those changes here: http://blog.festiva.com/2018/01/announcing-property-management-changes-at-several-of-our-resorts/. Please let us know if you have any other questions!

  7. So, if there is no truth in the information Omni Ellis is claiming, then why are we getting phone calls? They stated that Festiva HAS been sold. There has to be some element of truth in here somewhere. Who’s lying to us? After our last stay at VV@FWII, & the staff there not being truthful to me, my faith in Festiva isn’t all that solid right now. I’m sure I’m not the only one that wants to feel like I’m not being led astray.

    1. Please be assured that Festiva has not been sold. There seems to be a misunderstanding among some of our competitors and/or resale companies who contact owners, as several of our resorts did undergo changes with their property management companies as of January 1; which are and have always been separate from Festiva. Festiva is not a property management company but is the Developer at these resorts. You can read more about those changes here: http://blog.festiva.com/2018/01/announcing-property-management-changes-at-several-of-our-resorts/. Please let us know if you have any other questions.

  8. I was contacted on 2/20/18 fm 1-919-689-1940 and told that Festiva had been sold. By a person named Tyler from Omni Ellis and told to call 417-324 7835 and ask for him or Terry or Tiffany about getting out of my contract.We are very satisfied with our property and just making sure everything will be the same.

    1. Mr. Featherston, Thank you for contacting Festiva and sharing your concerns. Please be assured that Festiva has not been sold. We believe there may be a misunderstanding among some of our competitors and/or resale companies who contact owners, as several of our resorts did undergo changes with their property management companies as of January 1; which are and have always been separate from Festiva. Festiva is not a property management company but is the Developer at these resorts. You can read more about those changes here: http://blog.festiva.com/2018/01/announcing-property-management-changes-at-several-of-our-resorts/. We are certainly happy to hear of your satisfaction with your property and we are happy to help, please let us know if you have any other questions.

    1. Mr. Beaver, Thank you for contacting Festiva and we apologize for the delay in response. Please let us know if you still experiencing issues accessing your account, if so, we would be happy to submit a request for Member Services to reach and assist you. Additionally, if you would like more immediate assistance, please feel free to reach out to Member Services at 866-933-7848.

  9. Who is Festiva’s management company for the Celebration World Resort in Kissimmee, FL? Is it Patton Hospitality Management? Who is Zelandia and what is their connection to Festiva.

    1. Ms. Brunner, Thank you for contacting Festiva! The property known as Celebration World Resort is currently managed by Festiva. To answer your other question, Zealandia is a financial company employed by Festiva. They assist with the financial side of member accounts, which includes maintenance fees, loan repayments and if accounts become delinquent.

  10. Is there a way to get out of the contract with Festive? We went to Hawaii last year and the motel was cheaper booking with them directly and not use Festiva. Plus the $800 maintenance fee is ridiculous for something we can’t use.

    1. Good Afternoon,

      Thank you for sharing your concerns. We would be happy to assist regarding this, in order to do so we would need to locate the account using the e-mail address, phone number or member ID on file. Since this information is sensitive, please feel free to send us a private message on our Facebook page and we will move forward from there. To contact us on Facebook, please us the following link: https://www.facebook.com/FestivaDestinations/.

      For more immediate assistance, please feel free to contact a Member Services Representative at 866-933-7848.

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