Member Education | Use Your Points for Future Maintenance Fees With the Dues Redemption Program

Good morning Festiva Adventure Club members. We’re always focused on member education at Festiva, whether it’s through emails, webinars, blog posts like this, or other proactive approaches through our service representatives. Let’s take some time and go over our Dues Redemption Program, and how it can help you.

The Dues Redemption Program is designed to help offset future maintenance fees. As an FAC member, you can redeem your points from the current usage year for a monetary credit toward the following year’s maintenance fee. This is great if you aren’t planning on using points, but don’t want to waste them. This option is available from January 1, 2018, to March 31, 2018, and the exchange rate is $0.10 per point.

For example, If you redeem 2,000 points you will receive a $200 credit on your account for your next usage year’s maintenance fee. This program is flexible: you can choose to convert a portion of or all of your current year’s points for this credit. It’s a great way to help alleviate some of the following year’s maintenance fee cost if you are not planning on using your points this year and do not wish to save them to use the following year.

We would love to see you at one of our great resorts each year, but if traveling is not an option for you this year, then this can be a great option for you. You can follow this link to guide you through the steps to take advantage of this program.

Happy Travels;

Your FAC Member Service Team

Pat Barcas

Pat Barcas serves as staff writer and photographer for Festiva, based in Asheville, NC. In his spare time he enjoys photography, astronomy, hiking, hanging out with his family, and of course, traveling!

2 thoughts on “Member Education | Use Your Points for Future Maintenance Fees With the Dues Redemption Program

  1. I amcomenting on behalf of my mother. She purchased a timeshare in the 1990’s and she and I had years of enjoyment at various resorts. However, in the last few years she has experienced terrible service with Festiva.
    She is now in a points system, which seemed like a great idea. It has proven to be a terrible experience. Over the past 5 years she has been told over and over that there is no availability at any of the the resorts, including the resort where she originally purchased the timeshare.
    She is diligent about paying her maintenance fees on time. However, she is rewarded with terrible service from a national company. It seems as if Festiva is just praying on those that were talked into the points system rather than appreciating good customers.
    She called today to make reservations for various dates between March and August. She was informed that there were no availability at any of the resorts. It is unfathomable to me that such a long time customer cannot get availability at any of the locations. However, when I visit the websites of the resorts there is availability for anyone that wants to make regular reservations.
    Last year she was unable to book any dates at any resort. She was told over and over that the inventory was not available.
    It is ridiculous that a long time customer would be treated so poorly by a nationally recognized company.
    I would be happy to speak with someone at Festiva regarding this issue and a solution. I am also happy to make it know to any news media and any social media outlets that Festiva treats dedicated customers with such disregard.

    1. Thank you for contacting Festiva and sharing your concerns. We would be happy to assist regarding this, in order to do so we would need to locate the account using the e-mail address, phone number or member ID on file. Since this information is sensitive, please feel free to send us a private message on our Facebook page and we will move forward from there. To contact us on Facebook, please us the following link: https://www.facebook.com/FestivaHotelsandResorts/.

      Also, please keep in mind that for the protection of the account, we would only be able to reach to an member or authorized user on the membership. Members may authorize individuals using a form that Member Services provides or a member can authorize an individual verbally over the phone (per phone call and after verifying the account). Member Services can be reached at 866-933-7848.

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