Sun Hospitality Resort Services is a close partner of Festiva that provides housekeeping services at the majority of our resorts, and they’ve announced an important employee recognition in the form of the Service Excellence Award recipients.
Sun employees Susan Murphy and Cathy Johnson are both inspectors at Coconut Palms II resort in New Smyrna Beach, Florida, and were awarded for their tireless work, dedication, teamwork and leadership. With a positive attitude and a willingness to help, Susan and Cathy have been making the 65 mile trek each Friday and Saturday for more than a year to help out at Coconut Palms’ sister property, Ocean Gate Resort in St. Augustine. Clocking in 10-12 hour days to ensure rooms were cleaned on time with the highest quality resulted in higher customer service scores.
Susan and Cathy have further established themselves as role models, having recently been designated as Sun Certified Trainers, they train all new employees. The take the time to introduce new hires to their team members, resort staff and property management, making them feel welcomed and part of the team right from the beginning.
Always reliable, Susan and Cathy are strong leaders who lead by example. We are very proud to have them leading the housekeeping teams at Coconut Palms II.