Festiva’s Atlantic Beach Resort Will Be Closed for Repairs Through the First Week of November

Festiva Atlantic Beach Owners: we have an important update regarding your favorite beach destination. Due to the catastrophic damage caused to the region in September 2018 by Hurricane Florence, it’s necessary for Festiva’s Atlantic Beach Resort to remain closed through November 2019. This is necessary to ensure that the repairs are done correctly and thoroughly in the wake of all water and wind damage that was caused by this historic storm.

If you are an owner at Atlantic Beach Resort in Phase II or Phase III whose week has been impacted by the hurricane, you should have received emails from us as we’ve gotten the updated information. We have also sent mailed letters to all owners with impacted weeks. If you have not received communication from us, please contact Festiva’s Owner Services to ensure that we have your current contact information. If you have a reservation at Atlantic Beach Resort but you are not an owner there, please contact the entity that confirmed your reservation, if you have not already heard from them.

We realize this news is not what vacationers who love Atlantic Beach want to hear, but it is the reality of cleaning up in the aftermath of a major hurricane that devastated the entire town. Resources are scarce, and it takes time to receive insurance funds, formulate a plan, secure contractors, and rebuild. Virtually every resort in the area is going through the same process.
You can view our previous blog post update for more detailed information on the damage. We sincerely apologize for any inconvenience this act of God has caused, and we are working as fast as we can to get this problem resolved as soon as possible.

Atlantic Beach Resort Will Emerge Better Than Ever

With that said, every cloud has a silver lining, and we’re planning to restore Atlantic Beach Resort and make it into the best it’s ever been. Phase 2, the larger phase, suffered more extensive damage during the storm and is being completely gutted and renovated.

Phase 3 is smaller and suffered less severe damage, so work there will focus on repairs instead of a complete renovation.

Below are conceptual renderings of the planned renovations for Phase 2, with all new furnishings, lightings, paint, flooring, fixtures, appliances, and electronics. It will be a whole new experience at Atlantic Beach. Once again, we thank you for your patience, and we will continue to update the situation at Atlantic Beach Resort as renovations and repairs are made.

Pat Barcas

Pat Barcas serves as staff writer and photographer for Festiva, based in Asheville, NC. In his spare time he enjoys photography, astronomy, hiking, hanging out with his family, and of course, traveling!

14 thoughts on “Festiva’s Atlantic Beach Resort Will Be Closed for Repairs Through the First Week of November

  1. As owners I think we should have the right to decline being sent elsewhere and received our money back. Our choice.
    Trying to figure out why they didnt borrow the mobey and fix sooner or fix the less destroyed ones first.

    Not impressed with the handling of the restoration at all.

    1. Mrs. Hart,
      We are sorry to hear of your disappointment. As with any natural disaster, the restoration time not only depends on money but on assessments by engineers, insurance, and other entities to restore the property. Much of the area was affected, not only our resort. Insurance assessments can be a lengthy process before repairs can even begin. We can assure you that we are working to get the resort open to our owners and guests as soon as possible. There are approximately 30 other properties in the Atlantic Beach area that are in a similar situation.

      The option to travel to other resorts is something that has been given by the generosity of other associations within Festiva, and it is something you do not have to opt into. If you would like to speak to someone to discuss your options, you are welcome to call owner services and we would be happy to assist you.

      1. I already spoke with and was already told no refunds. I opted for that so others could get a crack at some sept dates i pretty much had to take. I undersyand some stuff still had to be paid but housekeeping, electric usage, water, linens, costs etc. Would not be incurred die to no renters using them. I guess i would have preferred a choice.

        I appreciate them offering….” their generosity” is appreciated. However, I paid close $3000 to you so I am not sure where that money went. Did it go to them then or you kept it ? Confused by your statement. Basically like I stated i think we should have had a choice.

        Some resorts there are open or at least units are open that are okay. I guess zero of yours are okay.

        I get it was a hurricane, really I do but guess waiting so many months after to start repairs is my issue! Trust me when i say i am not happy with the insurance industry either!
        They take our money then delay, delay , delay. If i knew who they were i would publicly criticize them also.

        I do hope others get some decent dates. Me personally I would rather not have traded all 4 of my units. I own other vacation weeks so i was lucky and could have allowed two to be refunded and others a chance at the beach.

        I look forward to your finished project and hope the correct type and amount of coverage was adequate. I really don’t want to have pay even more in assessments. Of course thats our next area of concern as owners.

        I am a timeshare lover. I hope all ends well. Atlantic beach is a beautiful destination.

        Thank you and i look forward to next summer!

  2. I do like the colors much better than what was in at the time of the storm, however the kitchen in the plans shows no space for meal prep at all and it was already lacking severly.

    I do have issue with some of the fees associated with the other options of resorts like paid parking when we will already be spending extra money just to travel to get to these places. I think these fees should be covered or cut for the displaced owners.

    What is the plan for the budget in the next coming year with the maintenance fee for this year increased yet the costs obviously down with the resort closed therefore no staffing, little to no electricity and water for much of the year, no cable/internet/phone fees, etc. Many of the day to day costs should have been all but stopped for much of a year by the time the resort reopens.

  3. Festiva just canceled my reservations for July 4th @ Peppertree Atlantic Beach NC, so disappointed only offered to redeem points and nothing else for compensation. I’m ready to sell this and be done with them!

  4. It is very interesting that the owners in Phase III have received emails and offers of places to stay. The email also said that they will receive some type of certificate. Wonder why the people in the buildings that you showed pictures of have not heard a word. Are we less important? My friend has the same week that I have but her unit is in the section by the indoor pool and if she had not called me about the situation I would still be in the dark. Your total disregard to ALL of your owners is unacceptable. Someone needs to get their act together. Using the excuse that weather, insurance, construction issues is only half of your problem. I feel that you have missed the whole customer satisfaction element of your operation. It is nice that Sun Hospitality Resort earned a Service Excellence Award however I can not say the same for Festiva.
    Also the drawings of Phase 2 renovations have removed the island in the kitchen. That removed the food prep counter space and results in very little prep area on either side of the stove. Wonder where you plan to put the TV in the living room.

    1. Hi Mrs. Booher,
      We have been notifying all owners with impacted weeks in both Phase II and Phase III since the hurricane in September. We’ve done so via both emails and mailed letters. The most recent email was sent on Monday, March 12, with the latest estimated opening date. Those owners in both Phase II and Phase III will also be receiving a mailed letter in the next week or so with detailed information about your options and a certificate for traveling to another resort so that you do not lose your usage. Looking at our email records, it appears that you opted out of our emails on Monday, February 04, which explains why you did not receive the email we sent on March 12. If you would like for us to opt you back in to receive our emails so that you do not miss important news about Atlantic Beach, we will be happy to do so. Please let us know if there’s anything we can do to further assist you.

      1. As to my opting out of notices I checked my account and nothing appears to show I opted out. And yes I do want to be in all future emails. Also, it seems that three of my friends in the building next to our unit have not gotten emails either. There may be something wrong with your mail server. I have owned a unit there since 1988 in first one building and then another. My friend who I spoke of in my first message is in Phase III. The email was directly sent to that group. Very disappointed in the customer service. Acts of God does not fall into the category of poor service on the part of humans. I expect someone to contact me ASAP.

        1. Mrs. Booher,
          I will pass on your information to Owner Services so that someone can contact you directly. In the meantime, I will be happy to opt you back in to our emails so that you don’t miss any future communications. If your friends who are owners in Phase II did not receive the email we sent to Phase II owners on March 12, then they can contact us to confirm that we have their correct contact information on file and we will be happy to assist them. Again, we do apologize for the inconvenience and we understand that this is a frustrating situation. We are doing all that we can to assist our owners and get the resort back up and running as quickly as we can.

  5. I have a confirmed reservation for a week in August. Also one for a week in November.
    What are my options?
    Note…I should have received direct notification of the situation already.

    1. Hi Mr. Mitchell, Someone from the FAC member service team will be reaching out to you today to discuss your options for an alternative vacation. They have been reaching out by phone directly to all those with reservations, and are going in order of the reservation date, so those with reservations further out will be contacted after those with earlier reservations. Thank you for your understanding.

  6. We have a week booked in July. Dates ,JULY 20 THRU 27, ARE WE GOING TO BE CONTACTED AND WHEN? Please let me know what I’m suppose to do. I don’t want to drive 6 hours and have no where to stay. We do not own here we are owners at Murriels Inlet S.C.but I was able to book the vacation the 1st of the year(2019). waiting to here from you soon.

    1. Hi Mr. & Mrs. Rowland,
      If you are not owners at Atlantic Beach, then the entity that confirmed your reservation should be reaching out to you to reschedule or relocate your reservation, or if you do not want to wait for them to contact you, you can contact the reservations department that booked your stay. We are certain that the resort will not be open in July. Right now the projected date for the entire resort to reopen is November 1.

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